Thank you for choosing Kiora Walks. We are committed to delivering your orders safely and efficiently, no matter where you are in the world. Please review our shipping policy below to understand how we handle the shipping of your items.
Order Processing
All orders placed on our website are processed within 1–3 business days. Orders are not processed on weekends or public holidays. Once your order has been processed, you will receive a confirmation email with tracking information, if available.
Shipping Methods
Kiora Walks partners with trusted courier services to deliver your products reliably and securely. We choose the most suitable shipping method based on your location and the nature of the items in your order.
Tracking Your Order
Once your order has been shipped, a tracking number (if applicable) will be sent to your registered email address. You can use this number to track the status of your delivery directly with the courier.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us immediately at [email protected]. We can only modify or cancel orders that have not yet been processed or shipped.
Missing or Damaged Packages
If your order arrives with missing items or is damaged during transit, please contact our support team at [email protected] within 3 days of receiving the package. Be sure to include your order number and clear photos of the damaged or incorrect items. We will review your claim and provide a suitable resolution.
Customs and Duties
For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the recipient. Kiora Walks is not responsible for any customs delays or charges.
Contact Us
If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out [email protected].